Ask a Service Tech


Please feel free to see if the question you have is listed here. The form below will allow you, the potential customer, to hear back from a service Technician on what the problem may be and an estimate on the costs to have it fixed. If you need an answer immediately please feel free to call. 423-246-1500

Frequently Asked Questions

 

Frequently Asked Questions

  • Why does my heat pump run all of the time?
    • Low refrigerant
    • Dirty Filter
    • Outdoor Unit problems
    • Always be sure to check all breakers, fuses, and filters before calling a service tech.
  • Why is smoke coming from my Heat Pump?
    • More than likely this is steam caused by the defrost cycle and perfectly normal.
  • Why do I have high power bills?
    • Electric heat is sticking
    • Low charge
  • What can I do to keep my Heat Pump working properly?
    • Change filter monthly
    • Pour a small amount of Clorox in drain monthly during the summer
    • Mow around the Heat Pump blowing the grass away from it
  • Why is my heat pump frozen over?
    • It is normal for your unit to frost over. Frost should be present for no more than 2 hours or get more than 1/2 inch thick.
    • If frost becomes too thick or stays too long please call a service tech.

Your question not here? Please feel free to ask a technician below.

All inquiries will be answered in a timely manner

Please fill in the following form.

Name :

  (First and Last)

E-Mail :

 (E-Mail address)

Telephone :

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Problem/s Description :